Cancellation and Refund Policy

1. Provider

sfmartztech.com (PE), EDRPOU 31738463, 24 Sahaidachnoho St, Business Center Podil Plaza, Kyiv, 04070, Ukraine. Email contact@sfmartztech.com, phone +380 974 080 5554. Managing Director: Sara Klein.

2. Before the report is delivered

If you cancel before the report is delivered, the 2 400 UAH report fee is refunded in full. The refund goes to the original payment method within 10 business days.

3. After the report is delivered

Once the report has been delivered, the report fee is not refunded. Delivery means we have sent the report to the contact details you gave.

4. The stay is outside this policy

This desk does not reserve the stay, does not collect the night rate or the damage deposit, and is not paid by the property. You book and pay the owner directly. A report may quote cleaning, tourist tax, and the damage deposit as the owner publishes them. Those figures, and any arrival window in the owner's own terms, are not charged or refunded here.

5. Complaints and disputes

Email complaints about the report to contact@sfmartztech.com; we reply within 10 business days. Consumer disputes may go to court or to Ukraine's consumer protection authorities.

6. If the report cannot be delivered

If we cannot deliver the report because of force majeure — military action, air-raid restrictions, curfew, or closure of the area that blocks the check — the report fee is refunded in full.

7. Legal basis

Law of Ukraine No. 1023-XII "On Consumer Protection" dated 12 May 1991; Law of Ukraine No. 675-VIII "On Electronic Commerce" dated 03 September 2015; Law of Ukraine No. 3993-IX "On Personal Data Protection" dated 25 June 2024.